Refund policy

Return and Refund Policy

Last updated: October 26, 2026

Our Commitment

Recovery Concierge is committed to the quality and care behind every product we offer. If you are not fully satisfied with your purchase, please review this policy to understand your options.

Return Window

You may request a return within 14 days of delivery for most products. Returned items must be unused, unopened, and in their original packaging to qualify for a refund.

Non-Returnable Items

For hygiene, safety, and clinical integrity reasons, the following items are final sale and non-returnable:

  • Compression garments and shapewear — including all RC-branded compression garments, Yianna, Marena, Salome, Sonryse, M&D, and any other brand-name compression products
  • Opened or used skincare products — including masks, cleansers, gels, and oils
  • Oral care products — including toothpaste tablets and oral hygiene kits
  • Supplements — including Bromelain and Arnica Montana
  • Sheet masks and biocellulose masks — once the outer seal is broken
  • Nipple prosthetics — custom-fit and single-patient use
  • Scar strips — once the seal is broken
  • Ointment applicators — single-use hygiene products

Items Eligible for Return

The following items may be returned within 14 days of delivery if unused and in original packaging:

  • Silk eye masks (unused, with original packaging)
  • Facelift scarves (unused, with tags attached)
  • Robes (unworn, with tags attached)
  • Totes
  • Shower lanyards (unused)
  • Essential oil sets (unopened)
  • Recovery boxes (unopened)
  • Lymphatic brushes (unused)
  • Recovery pillows (unused)

How to Request a Return

To initiate a return, please contact us within the 14-day window at info@recoveryconcierge.co with:

  1. Your order number
  2. The item(s) you wish to return
  3. The reason for return

We will respond within 2 business days with return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your return, we will notify you via email of approval or denial. Approved refunds will be issued to your original payment method within 5-10 business days. Please note that your bank or credit card issuer may take additional time to post the refund.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery at info@recoveryconcierge.co with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Order Cancellations

If you need to cancel an order, please contact us within 1 hour of order placement at info@recoveryconcierge.co. We cannot cancel orders that have already shipped.

Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or product, please return the original item for a refund and place a new order.

Pre-Order Policies

Pre-orders may be cancelled for a full refund any time before the order ships. Once the pre-order ships, standard return policies apply.

Questions

For any refund or return questions, please contact us at info@recoveryconcierge.co or 214-695-8168.